Jammu, Nov 30: LG Manoj Sinha said that effective handling of complaints & grievances is fundamental to accountability & prompt resolution of public concerns in timely & cost-effective way.

He added that in LG's Mulaqaat, interacted with people to resolve complaints raised by them & directed officers to strengthen public confidence.

LG further said that people want to be heard & expect quick action from the administration & LG's Mulaqaat has emerged as a people-friendly platform, which enables & values complaints & ensures grievances are handled promptly and accountability is fixed for further improvements.