Srinagar, Aug 02: Chief Secretary Atal Dulloo on Friday chaired a meeting to assess the functioning and efficacy of the Department of Public Grievances (DoPG) in addressing the citizens’ issues through the ‘JK Samadhan’ and CPGRAMS portals.
The meeting was attended by all the Administrative Secretaries and senior functionaries of the Department, while Deputy Commissioners from across the Union Territory participated virtually.
During the meeting, the Chief Secretary closely examined the upgrades underway on the JK Samadhan portal aimed at making it more user-friendly and efficient in grievance resolution.
A detailed district-wise and department-wise performance audit was undertaken to assess the grievance disposal timelines and effectiveness.
Emphasising the importance of outreach, the Chief Secretary called for enhancing public participation in the system, noting that with around 21 lakh households in J&K, there exists a scope to take citizen registrations close to 20 lakh.
He directed the DoPG to make the portal’s dashboard more insightful and analytical, capable of reflecting real-time grievance flow, response time at each administrative level and citizen feedback on grievance closure.
Administrative Secretaries and Deputy Commissioners were invited to offer suggestions for making the system more impactful and easier to navigate.
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