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Chandigarh, June 12: Chief secretary Rajeev Verma conducted a review meeting of Chandigarh Power Distribution Limited (CPDL) on Tuesday following rising public complaints about frequent unscheduled power cuts across the city.
The meeting, attended by Engineering Secretary Prerna Puri, Chief Engineer CB Ojha and senior CPDL officials, focused on improving the power situation since CPDL took over distribution responsibilities on February 1 this year.
Verma expressed serious concerns about the deteriorating power supply quality, particularly highlighting issues of unscheduled outages and delayed response times that have inconvenienced residents.
Officials informed that CPDL has initiated grid infrastructure strengthening through scheduled maintenance at all substations, especially crucial ahead of peak summer demand.
To address immediate fault resolution, CPDL has outsourced specialized Fault Response Teams to ensure quicker complaint redressal.
On the consumer service front, CPDL has launched a 24x7 call centre, a dedicated WhatsApp helpline, and now provides both electricity meters and power cables free of cost — items that consumers previously had to purchase themselves.
The new system ensures meter installations within 72 hours of application.
It added that CPDL is developing a robust cybersecurity framework and an “islanding network” to maintain uninterrupted power supply to critical services like hospitals during grid failures.
The Chief Secretary has directed officials to ensure that power disruption is minimalized and response time be improved.
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