New Delhi, August 10: Govt time & againg issued lot of instructions in so called public interests but never bothered to act on defaulting officers for it non compliances.
To sort out such issues can detect non compliance by Div Com/DC Office Jammu on Grievance No. 999001100747 & 999001100781 filed on 14th March, 2019 from M.No. 9796620999?
However, Parliamentary Standing Committee has recommended all the ministries and departments under the Central government strictly comply with the instructions issued by the Department of Administrative Reforms and Public Grievances from time to time in respect of grievance redressal.
The recommendation of the Department-related Parliamentary Standing Committee on Personnel, Public Grievances, Law and Justice, chaired by Rajya Sabha MP Sushil Kumar Modi, was made in its 119th report on "Strengthening of Grievance Redressal Mechanism of Government of India.
The report was submitted in both the houses of Parliament, the Rajya Sabha and the Lok Sabha in the recently concluded Monsoon Session.
Stressing that the grievance redressal mechanism of an organization is an instrument to measure its efficiency and effectiveness as it provides important feedback on the working of that organization, the Committee observed, it is also important to understand that governance is an area where the citizen too has a specific role to play at every given point.
The Committee notes that, in their eagerness to comply with established instructions, grievances are increasingly being disposed of by some departments or organizations simply with the suggestion to approach another agency, sometimes a subordinate office.
In some cases, the grievance is being resent to the agency against which the complaint is made and in some others, the online grievances are being disposed with the advice to take the grievance to the portal of the agency or some complaint committee.
The Committee notes that DARPG has instructed the ministries and departments to give valid reasons for closure. However, in many cases this is not being done.
The Committee impresses upon the ministries and departments to strictly comply with the instructions issued by DARPG from time to time in respect of grievance redressal.
In order to make the grievance handling mechanism more sensitive and responsible, the report mentions, the DARPG has mandated a detailed Action Taken Report before a grievance is closed in Centralised Public Grievance Redress and Monitoring System (CPGRAMS), an online platform available to the citizens round the clock to lodge their grievances.
The ATR captures with granularity the attempts made by the Grievance officer to resolve the grievances and if not resolved then the reason for the same, says the report, adding ATR would help to differentiate between the actual resolution and disposal of grievance.
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