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Controller, Legal Metrology advises OMCs to ensure prompt, transparent & effective grievance redressal for consumers


Controller, Legal Metrology advises OMCs to ensure prompt, transparent & effective grievance redressal for consumers

 Jammu, December 16, 2025 Shiv Kumar Gupta, Controller, Legal Metrology, Jammu & Kashmir, held important engagements today, reaffirming the department’s proactive, facilitative, and consumer-centric approach.

These engagements included an interaction with the Bari Brahmana Industries Association (BBIA) and a high-level review meeting with Oil Marketing Companies (OMCs).

During the meeting with a delegation of BBIA led by its President Lalit Mahajan, the delegation highlighted the need for simpler procedures, improved inter-departmental coordination, and enhanced awareness of Legal Metrology provisions to ensure smooth, transparent, and hassle-free compliance by industrial units.

Responding constructively, the Controller assured that district officers of the Legal Metrology Department would organize quarterly awareness camps for industrial stakeholders.

These camps will focus on briefing industries about updated provisions of the Legal Metrology Act, relevant Rules, and the Packaged Commodities Rules, with special emphasis on correct declarations, enrolment procedures, and statutory obligations.

He advised industries to strictly adhere to prescribed norms, emphasizing that compliance is not a constraint but a safeguard for both businesses and consumers. It was also appreciated that the rollout of GST 2.0 was smooth and effective, reflecting the strong coordination and collective efforts of department and stakeholders.

In a separate review meeting, the Controller assessed the functioning, compliance standards, and consumer-oriented practices of Oil Marketing Companies (OMCs). The meeting was attended by departmental officers led by the State-Level Coordinator, Himanshu Sharma, along with representatives of various OMCs.

Detailed discussions were held on infrastructure readiness, supply-chain efficiency, accuracy in delivery, and strengthening service mechanisms in the larger public interest. The Controller advised OMCs to ensure prompt, transparent, and effective grievance redressal for consumers.

He also suggested the launch of a “Check and Fill” consumer awareness campaign, across UT, aimed at educating consumers about their rights relating to correct quantity and quality of fuel at petrol pumps.

Stressing safety as a top priority, he reiterated that strict adherence to prescribed safety norms at fuel retail outlets (Petrol Pumps) and LPG distribution points is non-negotiable.

Reaffirming the department’s commitment, the Controller assured full institutional support to industries and service providers, while making it clear that all actions of the Legal Metrology Department will remain firmly guided by consumer interest, strict compliance with the Legal Metrology Act and Rules, and the objective of promoting ease of doing business through clear, consistent, and accountable regulation.

 

 


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