NEW DELHI, Aug 23: State-owned NHAI has terminated the contract of a toll collection agency and debarred it from bid participation for one year, after its staff at the Bhuni Toll Plaza misbehaved with army personnel earlier this month.
In addition, NHAI said, it has imposed a penalty of Rs 20 lakh on the toll collecting agency and its performance security of Rs 3.66 crore will be encashed towards the repair/replacement cost of the damaged equipment and infrastructure at Bhuni Toll Plaza on the Meerut-Karnal section of NH-709A.
To avoid recurrence of such incidents in the future, the National Highways Authority of India said it has instructed all toll collection agencies to take strong action against their employees who indulge in such behaviour with the road users and public representatives.
NHAI said it has also issued directions to all toll collection agencies to provide training to toll plaza staff for good behaviour with the National Highway users.
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