Chandigarh, Aug 12: Haryana CM directs DCs to ensure swift redressal of complaints received in Samadhan Shivirs Saini stressed that citizens should not be forced to make repeated visits to government offices and that their issues should be resolved efficiently in a single attempt.
The chief minister was chairing a meeting with the Deputy Commissioners through video conferencing here, during which the progress of grievance redressal under the Samadhan Shivirs was reviewed.
Taking serious note of the high number of pending complaints in some districts, the chief minister instructed the concerned officers to prioritise the resolution of long-pending complaints.
He stressed that all such complaints must be addressed promptly to bring the number of pending cases down to zero and ensure effective resolution of public grievances.
Timely redressal would not only provide relief to the public but also strengthen trust in the administration, he said.
Saini said that the core objective of Samadhan Shivirs is to address citizens’ grievances through coordinated efforts of multiple departments on a single platform. He said that if a citizen is compelled to visit the Samadhan Shivir repeatedly for the same issue, the concerned officer will be held accountable.
He also instructed that senior officers from the concerned departments must be present during the Samadhan Shivirs to facilitate on-the-spot resolution of public grievances.
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