  
Srinagar, September 07: Srinagar Municipal Corporation Commissioner Dr Shafqat Kha today launched an Android App of the corporation, aimed at redress of daily issues of consumers in the city limits.
The main focus of this App is comprehensive complaint management system. The App has some salient features designed after considering various factors of the complaint management system..
The App is a T-governance system based App designed as per compliance with Grievance and Administrative Reform Acts of India. The App has been designed, developed and is being maintained by IT service provider AKSA Group of Companies.
The App has the GIS maps of all wards embedded and linked to enable the complainant to automatically detect the complaint ward.
“The complaint will automatically get assigned to the concerned ward officer or the authority concerned as per his location. The complainant can also send a live picture as a proof or supporting material to his complaint, which will be automatically captured by his mobile phone and geo-tagged and assigned to the concerned officer for quick response,” said the SMC commissioner.
In case of delay by the officers to act on a complaint, it will get escalated to the higher authorities for non-action. Only a complainant can close the complaint as per satisfaction. SMS-based notifications and OTP generation are features of this
“Around 96 officers have been enrolled to the App both within the Corporation and the concerned other wings. The officers will have this App installed on their devices for speedy action on the complaints.
Residents of Sringar can download the App by visiting the official website of the corporation www.smcsite.org.
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